Pocket FM Refunds, Coins and Billing: How to Get Help (2026)
Purchased coins arrive as soon as a payment succeeds.
If you paid and the coins haven't appeared, check the transaction status in Store before you buy again.
If the issue remains, contact Pocket FM support in the app or write to care@pocketfm.com.
Where can I see my Pocket FM coin purchase and usage history?
Open Store and tap “Balance”.
| Tab | What it shows |
|---|---|
| Coins Added | Every credit, including purchases and rewards |
| Coins Spent | Every episode deduction |
Where do I find my Pocket FM transaction ID?
Copy the “Transaction ID” from Store when you need to share it.
| Step | What to do |
|---|---|
| 1 | Go to Store and tap “Balance”. |
| 2 | That opens your transaction history. |
| 3 | Open the “Purchases” tab. |
| 4 | Find the transaction from the last 30 days. |
| 5 | Tap it to open the details. |
| 6 | Use “Copy” next to the “Transaction ID”. |
My payment succeeded but I did not receive Pocket FM coins
Coins credit in real time when a payment succeeds. If money has left your account and the coins haven't appeared, don't repeat the purchase. Check the transaction status first. A pending transaction often completes on its own. Coin pack prices are listed in Store.
Check the status in Store before you buy again.
| Step | What to do |
|---|---|
| 1 | Go to Store and tap “Balance”. |
| 2 | That opens your full coin history. |
| 3 | Open the “Purchases” tab. |
| 4 | Check the latest transaction from the last 30 days. |
| Status | What to do |
|---|---|
| Pending | Open the details and refresh. It often completes on its own. |
| Failed | You can start a new transaction. Money taken for a failed payment is returned. |
| Completed, coins still missing | Contact Pocket FM billing support with the transaction details. |
My payment looked successful but Pocket FM says it failed. What happens now?
Your payment provider may still be processing or reversing the transaction. Failed payments are usually returned within 5 to 7 business days, depending on your payment provider.
If the money hasn't been returned in that time, contact Pocket FM billing support with the transaction details.
I was charged twice or charged the wrong amount
Keep both transaction IDs. In Store, open “Purchases” and see whether one charge is still pending or already reversed. Then send billing support both IDs and both amounts.
Why do my Pocket FM coins appear to have disappeared?
Open “Coins Spent” in Store and match each deduction to a date, series and episode. If Auto-unlock is on, Pocket FM spends your coins to open the next locked episode so the series doesn't pause. That's usually why the balance dropped during playback. Turn it off in playback settings if you want to approve each unlock. You can also wait for daily free episodes instead of spending coins.
If a deduction still looks wrong, contact Pocket FM support with the series, episode and transaction details. Also confirm you're signed in to the right account. A different phone number or email holds a separate coin balance.
Can I get a refund for unused Pocket FM coins?
Pocket FM does not refund unused coins. If you were charged twice or another billing error occurred, contact Pocket FM support with the details. Those cases are reviewed individually.
Can I transfer Pocket FM coins to another account?
No. Coins and unlocked episodes stay on the account that received them. Separate accounts don't share balances or unlocked episodes. Listening without buying coins still works on each account if you wait for daily free episodes.
How do I cancel Pocket FM Premium or a Pocket FM Subscription?
Open “Manage Subscription” in the app and cancel there. Canceling stops future renewals. It doesn't refund a charge that has already gone through.
If you can't find the plan, contact Pocket FM support from the phone number or email on the account.
What details should I include in a billing request?
Include these details so billing support can find the charge.
| Send this | Notes |
|---|---|
| Phone number or email | The one on the account |
| Date and time | Of the purchase |
| Amount and currency | From the charge |
| Payment platform | The one you used |
| Transaction or order ID | Copy it from Store. |
| Screenshots or a receipt | This helps resolve the case faster. |
Never share passwords or one time passwords with anyone, including anyone who says they are from Pocket FM.
How do I contact Pocket FM support?
Open the Pocket FM app and sign in, then follow these steps.
| Step | What to do |
|---|---|
| 1 | Tap “User Profile” at the top right of Home, then “Support”. |
| 2 | Open “FAQs” and choose the topic closest to your issue. |
| 3 | If that doesn't resolve it, tap “No” when asked “Was this FAQ helpful?” |
You can also write to care@pocketfm.com with your account and transaction details.